Maintains visible security presence and conducts continuous interior and exterior patrols to identify safety hazards, suspicious activities, security breaches and environmental risks, promptly reporting or correcting deficiencies.

Responds rapidly to emergency and crisis situations, including combative individuals, elopements medical emergencies, behavioral health crisis and following direction from senior personnel and using approved de-escalation techniques.

Use two-way radios and communication system effectively, providing clear status updates, coordinating assistance, and maintaining adherence to radio etiquette and chain of command protocols.

Ensure security technology, alarms, and access points are functioning, immediately reporting malfunctions, damage, or hazards that impact safety.

Provides exceptional customer service and guest relations, offering directions, escorting patients, visitors, and staff, resolving routine challenges, and representing the Security Department with professionalism and compassion.

Comply with all departmental policies, regulatory requirements, safety expectations, and values, ensuring ethical conduct and adherence to organizational standards.

Perform all other duties as assigned.

Basic knowledge of safety protocols, security principles, and emergency response concepts.

Strong customer service and interpersonal skills with ability to communicate professionally with patients, visitors, and staff.

Ability to document incidents accurately with clear, objective information.

Ability to follow direction, adhere to post orders, and operate with established procedures.

Ability to remain calm, courteous, and professional in stressful situations.

Ability to patrol, respond quickly to calls, and assist in patient handling as trained.