What Youll Do:

• Lead a high-performing team of engineers (employees, internal contractors, and external contractors) to deliver high-impact features and improvements to our core services and systems
• Focus primarily on people management, team development, and strategic execution rather than hands-on coding
• Independently drive execution on projects supporting semi-annual and annual goals, navigating ambiguity and organizational change
• Foster a culture of ownership, excellence, and psychological safety where team members can grow and deliver their best work
• Set clear priorities, goals, and key metrics for your team and hold them accountable for progress while maintaining healthy team dynamics
• Partner effectively across engineering teams and with cross-functional stakeholders (product, design, customer) to deliver business and customer impact
• Build and develop a diverse, high-performing team through strategic hiring, coaching, and creating growth opportunities aligned with individual strengths and career aspirations
• Balance running the business, foundational work, and new initiatives to optimize for sustainable long-term execution
• Identify and address technical risks, system bottlenecks, and process inefficiencies that impact team productivity and outcomes
• Drive informed decision-making by gathering diverse perspectives and balancing customer value with broader business goals
• Champion engineering best practices, including architectural quality, operational excellence, and technical strategy alignment

Evidence of Leadership & Management Accomplishment:

• Demonstrated track record of leading high-performing engineering teams to deliver significant business and customer impact
• Experience managing mixed workforce models including full-time employees, internal contractors, and external contractors
• Strong people management focus with experience spending the majority of time on coaching, development, and team enablement rather than individual contribution
• Experience managing the full software development lifecycle with a focus on results, quality, and team health
• Proven ability to navigate complexity and ambiguity while maintaining team focus and morale
• Track record of building, hiring, and developing diverse engineering teams across various skill levels
• Experience setting technical direction and making architectural tradeoffs in partnership with senior

Management & Technical Excellence:

• Strong people management skills including coaching, performance management, and conflict resolution across diverse workforce models
• Experience building cohesive, high-performing teams that include a mix of employees and contractors
• Ability to provide quality technical feedback on designs and architectural decisions without being hands[1]on keyboard
• Understanding of distributed systems, microservices, and modern engineering practices
• Experience establishing efficient processes and operational cadences that drive high team performance
• Skilled at balancing technical excellence with pragmatic delivery of business value
• Comfortable reviewing system health, engineering quality, and technical strategy alignment

Ownership, Collaboration, & Communication:

• Demonstrated propensity for taking ownership of problems and driving them to resolution
• Ability to communicate with clarity and brevity, tailoring messages to different audiences and stakeholders
• Experience building deep cross-functional relationships and facilitating productive conflict
• Track record of advocating for your team while optimizing for broader organizational outcomes
• Willingness to hold crucial conversations even when uncomfortable, and ability to disagree and commit
• Creates inclusive environments where diverse perspectives are valued and team members feel psychologically safe

Adaptability & Growth:

• Growth mindset with demonstrated commitment to continuous learning and self-development
• Proven ability to embrace change, introduce new initiatives, and guide teams through organizational transitions
• Demonstrated embrace of AI and automation tools to enhance team productivity and engineering outcomes
• Track record of encouraging experimentation, learning from failures, and driving innovation within teams
• Comfort operating in ambiguous environments and ability to focus on the greater purpose to move forward

Required:

• Must be a US Citizen and able to obtain and maintain Public Trust 6C
• Position is remote, with approximately 10-20% business travel