General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. Primary responsibilities include providing Tier 2 support of maintaining multiple large Enterprise environment that spans CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.

Job Responsibilities & Duties:

• System Administrative duties to include management of Windows and Linux workstations on EVDI and physical

• Troubleshooting application functionality, crash and performance

• Investigate user performance and work with external teams to improve user experience

• Assist customers with Tier2 incident resolution for Linux and windows applications.

• Provide remote end user desktop support

• Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.

• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.

• Participates in special projects as required.

• Willingness to provide initial triage, response, and notifications for incidents

What You'll Need To Succeed:

• Education: Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

• Required Experience: 4+ years of related experience

• Certification: Candidate must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE Certification is the preferred certification. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

• Security Clearance Level: TS/SCI with Polygraph is required.

Candidates should have 4+ years related experience and knowledge/understanding of:

• Active Directory Administration

• DNS, DHCP, DFS, LDAP

• Windows 10, Server 2012, Server 2016,

• Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer

• Linux Operating system

• Understanding of Service Now, NETS or other ticketing process

• ITIL v3 or higher

The following knowledge/skill set is not required but is a plus

• Microsoft System Center Configuration Manager

• PowerShell

• Virtualization Environments (VMware, Citrix)

• Profile management utilizing the VMware User Experience Management (UEM) toolset

• Microsoft Exchange

• Telephone/Video support

• Networking

• Familiarity with site specific customer and mission

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